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NEWS | Aug. 26, 2010

Contractor to provide overseas TRS support for Guardsmen

By Courtesy of Tricare

FALLS CHURCH, Va. - On Sept. 1, International SOS Assistance, Inc. will begin TRICARE Reserve Select (TRS) enrollment and customer support to overseas-based National Guard and Reserve members.

This is part of International SOS' responsibilities under the new TRICARE Overseas Program (TOP) contract. Currently, Humana Military Services, Inc. manages overseas TRS enrollment and customer service.

TRS is a premium-based insurance program for qualified National Guard and Reserve members that allows enrollees to access TRICARE services in the same manner as TRICARE Standard users.

The TOP contract will not change any policies or processes of the TRS Program. There will be no change in the way TRS enrollees pay their premiums and access their benefits. In the coming weeks, enrollees will receive a letter containing a new enrollment card with updated points-of-contact.

International SOS will also manage overseas TRS claims under the new contract, including those generated by TRS members enrolled stateside while traveling overseas. Additionally, International SOS will process overseas TRS pharmacy claims.

If they are not otherwise covered by the TRICARE pharmacy contract, TOP TRS claims will be processed as TRICARE Standard.

TRS members living or traveling overseas may contact one of the TRICARE Overseas regional call centers to obtain assistance in finding a host nation provider. The contractor is not required to make an appointment on the member's behalf.

TRS customer support and information is available from International SOS by calling toll free from the U.S. at 1-877-451-8659. For country-specific contact information visit tricare-overseas.com/trs.htm.

For more information about the TRICARE Overseas Program contract, beneficiaries can go to tricare.mil/topcontract.

 

 

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