An official website of the United States government
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Home : News : Article View
NEWS | April 23, 2019

104th Fighter Wing firefighters answer the calls for help

By Airman 1st Class Randall Burlingam 104th Fighter Wing, Massachusetts Air National Guard

WESTFIELD, Mass. – The responsibility of being a dispatcher at the 104th Fighter Wing fire department is an important one, as the dispatcher working in the alarm room is involved with emergency response situations from start to finish.

It is the dispatcher’s job to obtain the critical information from the caller, disseminate that information to the responding team and ensure all required assets, such as an ambulance, are being sent to respond to the call, all while helping the person on the other end of the line remain calm.

The firefighters here are all trained to work in the alarm room, and they realize how crucial it is to be proficient at the job.

“It’s really one of the most important jobs that we have,” said Fire Lt. Travis Witbeck, 104th Fire Department shift lieutenant. “We spend a lot of time training our people to do it well.”

If a member dials 911 from a base phone, the fire department can see precisely what building and room that person is calling from. If a member dials 911 on a cellphone, they will reach a dispatcher at a local fire department.

Firefighters here have different ways to rapidly communicate with the local dispatchers, such as a direct line to the City of Westfield and specialized radios, which aid in the dissemination of information after someone dials 911 from a cellphone.

The direct lines and radios also serve as a way for surrounding communities to send mutual aid requests. According to Witbeck, this is how they are requested to go out and support the surrounding communities.

Witbeck said the dispatchers do a lot of in house training, and many attend a telecommunications course to ensure they can perform at a high level when assigned to work in the alarm room. The dispatcher is involved from start to finish, and has one of the most critical roles in emergency response, he said.

“It can get pretty hectic in there, depending on the complexity of the incident,” said Witbeck. “It’s really crucial for us to have that person in there with all of that information and the ability to do what they do.”

 

 

Related Articles
Lt. Gen. H. Steven Blum, chief of the National Guard Bureau, Maj. Gen. Russel Honore, Task Force Katrina commander, and Brig. Gen. John Basilica, 256th Infantry Brigade Combat Team commander, talk to news media during the aftermath of Hurricane Rita on Sep. 29, 2005. Basilica was appointed commander of Task Force Pelican, responsible for coordinating National Guard hurricane response efforts across the State. The task force included tens of thousands of National Guard Soldiers from Louisiana and other states.
Louisiana Guard’s Tiger Brigade Marks 20th Anniversary of Redeployment and Hurricane Response
By Rhett Breerwood, | Aug. 29, 2025
NEW ORLEANS – This fall, the Louisiana National Guard’s 256th Infantry Brigade Combat Team, known as the Tiger Brigade, commemorates the 20th anniversary of its redeployment from Iraq in September 2005, coinciding with the...

Alaska Air National Guard HH-60G Pave Hawk aviators and Guardian Angels, assigned to the 210th and 212th Rescue Squadrons, respectively, conduct a hoist rescue demonstration while participating in a multi-agency hoist symposium at Bryant Army Airfield on Joint Base Elmendorf-Richardson, Alaska, July 22, 2025. The symposium, hosted by Alaska Army National Guard aviators assigned to Golf Company, 2-211th General Support Aviation Battalion, included U.S. Coast Guard crews assigned to Sector Western Alaska and U.S. Arctic out of Air Stations Kodiak and Sitka, Alaska Air National Guardsmen with the 176th Wing rescue squadrons, U.S. Army aviators from Fort Wainwright’s 1-52nd General Support Aviation Battalion, Alaska State Troopers, and civilian search and rescue professional volunteers from the Alaska Mountain Rescue Group. The collaborative training drew on the participants’ varied backgrounds, experiences, and practices, to enhance hoist proficiency and collective readiness when conducting life-saving search and rescue missions in Alaska’s vast and austere terrain. (Alaska Army National Guard photo by Alejandro Peña)
Alaska Air Guard Conducts Multiple Hoist Rescues of Stranded Rafters on Kichatna River
By Staff Sgt. Seth LaCount, | Aug. 29, 2025
JOINT BASE ELMENDORF-RICHARDSON, Alaska — Alaska Air National Guard members with the 176th Wing rescued three rafters Aug. 28 after their raft flipped over on the Kichatna River.The Alaska Rescue Coordination Center opened...

Chief Warrant Officer 5 Brian Searcy, the Command Chief Warrant Officer of the Army National Guard, addresses attendees of a warrant officer caucus session during the National Guard Association of the United States (NGAUS) conference in Milwaukee, August 24, 2025. The 147th NGAUS General Conference and Exhibition – which is held annually to connect delegates from all 54 states and territories to discuss the future of the National Guard – took place August 21-25 and featured various events and social gatherings throughout Milwaukee to showcase Wisconsin’s rich history and heritage.
Searcy Leaves Legacy of Advocacy for Warrant Officers in Army Guard
By Lt. Col. Carla Raisler, | Aug. 28, 2025
MILWAUKEE, Wis. — Chief Warrant Officer 5 Brian Searcy, the eighth command chief warrant officer of the Army National Guard, will retire later this year after more than three decades of service.Searcy marked the occasion this...